Thank you for visiting us and reading this.

Introduction:

  1. Burntaxe is a wholly owned subsidiary of This is Pod Ltd.

    Company Registration Number:  9849724
    VAT Registration Number: 227529301
     

  2. This website is owned and operated by This is Pod Ltd, a Company Registered in England and Wales at The Manse, Station Road, Plumpton Green, LEWES. BN7 3BX

  3. By accessing or using the Burntaxe website you agree to all of the items laid out below (collectively, the “Agreement”) and agree to be bound by the terms. Please read it carefully. If you do not accept all of these terms and conditions, you should click away and visit another site.

  4. This website, and all of its contents, are published solely for the self-promotional use of Burntaxe (This is Pod Ltd) clients, prospects and employees.   Burntaxe (This is Pod Ltd),  or one of its customers, clients or affiliates, is the owner or authorised user of any trademark, registered trademark and/or service mark appearing on our site, and is the copyright owner or licensee of the content and/or information on the site, unless otherwise indicated.

  5. Use of this website constitutes acceptance of the terms and conditions laid out on this page. Burntaxe (This is Pod Ltd) reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

  6. We may provide links to third-party Web sites.  Neither Burntaxe nor This is Pod Ltd  have any responsibility for these third-party Web sites, which are governed by their own Terms of Use and Privacy Policies.

  7. Burntaxe (This is Pod Ltd) does not accept unsolicited submissions of any kind, so please do not post or send them.  We live on a fabulously busy,  inventive and ingenious planet (isn’t it great?) but because of that we want to avoid the possibility of future misunderstandings when projects developed by us or under our direction might seem to others to be similar to their own creative work.  Therefore, If you do choose to send design work to us, you acknowledge that you are assigning copyright of that work to Burntaxe (This is Pod Ltd) in perpetuity.

  8. The customer,  by agreeing to our Terms & Conditions at the time of placing an order, agrees that this contract is governed by the laws of England and Wales applicable therein.

 

Sales:

Due to the nature of wood and paint, every item will be unique.  Etching is an irreversible procedure & although we take extreme care in producing a satisfactory reproduction of any design please be advised that you the client are relying on the condition of the materials to replicate the desired artwork.

 

Sales and Online Support team:

 

Burntaxe

1 Preston Road
Brighton
BN1 4QE

 

 

Sales Enquires:  info@burntaxe.com

All goods and services are sold in accordance with the Consumer Rights Act 2015 The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 1st June 2014 were sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
 

Sending guitars to us:

DROP: You can either drop your guitar in person to us at our office 1 Preston Road, BRIGHTON BN1 4QE
Please note this is by appointment only, please email info@burntaxe.com to arrange a time

COURIER:  Send your guitar to, Burntaxe, 1 Preston Road, BRIGHTON, BN1 4QE United Kingdom.

PLEASE MARK YOUR GUITAR FOR REPAIR AND RETURN

Please ensure your guitar is transported carefully, preferably in a hard case with additional wrapping, please see your courier's individual terms and conditions for full details. 

Burntaxe can not accept any responsibility for goods lost or damaged in transit or by Act of God.
 

Sending other products to us:

DROP: You can either drop your item to us in person at our office 1 Preston Road, BRIGHTON BN1 4QE
Please note this is by appointment only.  Please email info@burntaxe.com to arrange a time

COURIER:  Send your guitar to, Burntaxe, 1 Preston Road, BRIGHTON, BN1 4QE United Kingdom.

PLEASE MARK YOUR ITEM FOR REPAIR AND RETURN

Please note, your items must be in full working order, any damage or defect should be highlighted to us before we receive them.   We can not be held responsible for items broken or damaged during the etching process if a fault or defect has neither been detected nor highlighted to Burntaxe before we receive it.

Please ensure your item is transported carefully, preferably in a hard case with additional wrapping, please see your courier's individual terms and conditions for full details. 

Burntaxe can not accept any responsibility for goods lost or damaged in transit or by Act of God.

Payment:

  • Payment must be received in full before any goods can be dispatched.

  • All Prices are quoted in UK Pounds (£) and include all Taxes & VAT.

  • Payment will only be accepted in UK Pounds (£). All payments will be processed in the UK.

  • We accept the following forms or payment VISA, Mastercard, American Express,  Discover and Apple Pay and Bank Transfer.

  • Please note if payment is made by American Express we must deliver your order to the registered cardholders address.

  • This does not affect your statutory rights.

 

Your right to cancel:

  • All our items are custom made to order.

  • If we are etching your possessions you may cancel your order between placing the order and before we receive the item for etching.

  • Cancellation requests must be sent to info@burntaxe.com with the order reference/your name and guitar type in the subject field header.

  • Our receipt will be determined as being the time and date an employee of This is Pod Ltd signs the inward delivery note from the courier service.

  • In the event of cancellation you will be liable for the costs incurred returning your possessions back to your designated address.

 

Delivery:

  • We will endeavour to dispatch for UK Mainland to be delivered by the Next Working Day where possible, international deliveries under 30kg may take 3-4 days for delivery but where items are over 31kg or outside size limits delivery may take an extra 3-4 working days. Large and heavy items may incur additional delivery charges.

  • Responsibility for ownership of the goods passes to purchaser once we have delivered them.

  • Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.

  • The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Burntaxe cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.

  • All delivery times and dates are subject to parts availability and backlog.

  • Unfortunately Burntaxe can in no circumstances therefore compensate for delayed orders.

  • If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at info@burntaxe.com as soon as you receive the goods. DAMAGES/SHORTAGES MUST BE NOTIFIED WITHIN 24 HOURS OF DELIVERY - Burntaxe can not be held responsible for damage occurred during transit.

  • This does not affect your statutory rights.

 

Returns:

  • Customised goods cannot be returned unless they are faulty

Please visit this page regularly to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

 

Samples:

We don't supply goods on approval nor do we supply free samples.  If you would like to discuss samples, please contact info@burntaxe.com

 

Thank you.